Frequently Asked Questions

Archive 2024-2025

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Additional Resources

School Information

Account Information

Benefits

Benefit Information

Advantages of Membership

Enhanced Products

Optional Dental Plan

Offered in partnership with Cigna Dental

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Cost Sheets

Online Enrollment Periods

Annual - 06/24/2024 - 09/30/2024

Fall - 06/24/2024 - 09/30/2024

Spring - 11/04/2024 - 02/07/2025

Summer - 03/25/2025 - 06/30/2025

Online Enrollment

International Scholars (Visiting Professors or Research Scholars)

Annual 2024-2025

Students with a Qualifying Event

Opt-Out

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Annual - 06/24/2024 - 09/30/2024

Fall - 06/24/2024 - 09/30/2024

Spring - 11/04/2024 - 02/07/2025

Summer - 03/25/2025 - 06/30/2025

The Summer 2024-2025 waiver period ended 06/30/2025. The online waiver system can no longer accept new waiver requests.

Claims

Regulatory Notices

Contact

University of North Florida

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (800) 678-4561
Aetna Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

Cigna Dental

This service is not administered by Academic HealthPlans.

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM – 7 PM PST

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In the Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected